Information for Ukrainian citizens in Tyrol
The Tyrolean Regional Government assures the Ukrainian population of the greatest possible solidarity and support. Russia's military aggression must be condemned in the strongest possible terms. The aim must be to stop the conflict as quickly as possible and to restore peace.
The website of the Region of Tyrol provides an overview both for people who have fled Ukraine.
Below you will find information about:
- Arrival in Tyrol
- Travelling
- Basic care
- Working and German courses
- Child care and school attendance
- Health care
You can also find more information on the website of Tiroler Soziale Dienste GmbH (TSD) (Languages: German, English and Ukrainian). The TSD is responsible for the coordination and implementation of the social service “basic care” for displaced persons from Ukraine, which includes financial support as well as possible accommodation.
Arrival in Tyrol
Below you will find step-by-step instructions for people from Ukraine arriving in Tyrol.
1. Initial registration
Immediately after their arrival in Tyrol, people from Ukraine have to register with the police. This is possible at the following locations:
- Registry office police station Innsbruck-Hauptbahnhof: Südtiroler Platz 3, 6020 Innsbruck, 24 hours a day
- Registry office police station Kufstein (AGM station): Südtiroler Platz 3, 6330 Kufstein, daily from 7 a.m. to 7 p.m.
- Registry office police station Lienz: Hauptplatz 5a, 9900 Lienz, daily from 7 a.m. to 7 p.m.
- Registry office police station Reutte: Obermarkt 2, 6600 Reutte, Tuesday and Thursday from 7 a.m. to 7 p.m.
- Registry office police station Imst: Rathausstraße 14, 6460 Imst, Monday and Thursday from 7 a.m. to 7 p.m.
Please come in person with your passport to register.
During registration, the personal data of refugees is recorded, which is decisive for the issuing of the “identity card for displaced persons” (in the form of a cheque card) as well as for further care – for example, the processing of a basic care, if a claim exists, and employment opportunities.
2. Accommodation
If no private accommodation (for example with friends) is available, you can contact the TSD. The information office is located on the premises of the regional hospital Landeskrankenhaus Hall (Zollstraße 9). Here, arrivals receive information regarding the possibility of basic care, accommodation and further procedures. The information office is open Monday to Friday from 9 a.m. to 12 p.m. and Monday to Thursday between 1 p.m and 3.30 p.m. Please note that you can also apply for basic care if you live in a private accommodation – the application should be sent to grundversorgung.ukraine@tirol.gv.at.
3. Residence registration
Once the initial registration and the allocation of accommodation has taken place, refugees should subsequently register at the registration office in the municipality/city where the accommodation is located. The registration of the main residence should be done no later than three days after moving into the accommodation (Registration Act). A passport and a completed registration form are required. The registration form in Ukrainian is available here: Registration form UKR I Registration form UKR Word (Languages: German and Ukrainian)
Please make sure that the people from Ukraine are registered in your municipality or city – this is the prerequisite for receiving the “identity card for displaced persons”, which in turn is a prerequisite for gainful employment!
4. Application for basic care
Basic care is a support service for people seeking protection provided by the region of Tyrol. It covers basic needs such as accommodation and food.
Travelling
Displaced persons from Ukraine in Tyrol can travel visa-free in the Schengen Area with the ID card for displaced persons and the passport. More Information can be found here.
Basic care
Basic care is a support service for people seeking protection provided by the Region of Tyrol. It covers basic needs such as accommodation and food. You can find more Information on the website of Tiroler Soziale Dienste GmbH (TSD) (Languages: German, English and Ukrainian).
It has to be differentiated whether the accommodation is organised or provided privately.
1. Basic care in case of private accommodation
After registration with the police, you can apply for basic care at the information office in Hall in Tirol (Zollstraße 9/ Monday to Friday from 9 a.m. to 12 p.m. and Monday to Thursday from 1 p.m. to 3.30 p.m.) or under grundversorgung.ukraine@tirol.gv.at. You can find the application form for basic care here (Languages: German and Ukrainian).
As soon as basic care has been granted, an attendance check at one of the TSD locations is required. You will be informed at which TSD location the attendance check will take place after the basic care has been granted.
After the attendance check, disbursement of the basic benefits is possible – either at the location where you were at the attendance check or later via online payment.
2. Basic care in case of organised accommodation
For people who are accommodated in organised accommodation – which means that the accommodation has been organised by the TSD (Tiroler Soziale Dienste) – the following applies:
After their arrival at the information office (in Hall in Tirol), the arrivals are assigned to accommodation. Waiting times might occur. You will be contacted by the TSD as soon as a suitable place has been found.
- If you move to full accommodation (i.e. you will be provided with basic needs in the accommodation allocated to you), payment will be made in the subsequent accommodation (i.e. only in the accommodation allocated to you) at the beginning of the next month.
- If you move into self-catering accommodation, the first disbursement will be paid out aliquot (pro rata) for the first month in the district offices before you move into the allocated accommodation. These disbursements are paid out in cash until further notice.
FAQs on the disbursement of basic care
- Is a transfer to a bank account also possible?
The first regular payment are made in cash. Subsequently, a transfer to a bank account is also possible. To do so, give an account number of an Austrian bank when applying or when making the first regular disbursement at the disbursement office. You can find the corresponding form here (Language: German).
- I am moving to another accommodation - do I have to report this?
Yes, privately accommodated people must report their change of address on grundversorgung.ukraine@tirol.gv.at when they move and report it to the new municipality within three days.
- What benefits are paid out in basic care?
You can find the current benefits which are paid out on this website: https://www.tsd.gv.at/grundversorgung/ (Languages: German)
- I have a fully catered accommodation (meaning that catering is provided in the accommodation) – how do I get my disbursement?
There are fixed payment dates directly in your accommodation. These fixed dates will be communicated to you in the accommodation. The payment of the basic care in the case of full accommodation is always made in cash.
- I care for myself in my accommodation (self-care) – how do I get my payment?
There are fixed payment dates for your accommodation. These fixed dates will be communicated to you in the accommodation. The first payment is made in cash, after which a transfer to an account is also possible. For this purpose, please state an account number of an Austrian bank account when making the payment.
- Is it also necessary to apply for basic care in the case of organised accommodation?
No. Due to the existing need for assistance and the admission to an organised accommodation, this is equivalent to a guarantee of the basic benefits (accommodation, food) of basic care. An application for basic care only has to be made if you are accommodated privately. Questions about basic care can be sent to grundversorgung.ukraine@tirol.gv.at.
- I would like to receive school fees as part of basic care – is an application required for this?
A confirmation of school attendance is necessary for the payment of school fees. Please contact your responsible TSD counsellor or the nearest TSD disbursement office.
- I will be provided with a different accommodation - do I have to report this?
No. If you move from one organised accommodation to another organised accommodation, you do not have to report this to the Region of Tyrol.
- I am moving into private accommodation independently – do I have to report this?
Yes, please send the confirmation of registration and the application for basic care to grundversorgung.ukraine@tirol.gv.at.
Working
Support for refugees in finding work/labour market integration:
Support for refugees from Ukraine is provided at the Regional Offices of the Austrian Public Employment Service (for the districts of Innsbruck-City and Innsbruck-Country at AMS Innsbruck, Schöpfstraße 5). The Austrian Public Employment Service (AMS) is the public labour market administration in Austria. It helps people to find a job. The AMS provides information about job offers, helps with German courses and other qualifications that are needed. The prerequisite for counselling and job placement is the “identity card for displaced persons” (Blue Card).
More information in Ukrainian, English and German can be found here.
The Tirol Kliniken GmbH (operating company for Tyrolean hospitals) also offers jobs for Ukrainians. More information can be found in the job portal on the website of the Tirol Kliniken (Languages: German and English).
German courses
Free German courses for Ukrainian citizens
Information in Ukrainian or Russian is available at the following information hotline: +43 1 715 10 51 - 120.
In the context of the German course funding, which is funded by the Austrian Integration Fund, displaced persons from Ukraine can now participate in funded German courses nationwide, which are offered at more than 80 course locations throughout Austria. As the central hub for German courses for refugees, the Austrian Integration Fund provides specific information about the next available German course places, which are also offered with accompanying child supervision if needed. You will receive more information in your personal counselling appointment at the Austrian Integration Fund.
Depending on the region, you will need to fill out an online form and send it to us with further documents (blue card, registration form, social security). You can find the form and further information at the following link: https://www.integrationsfonds.at/ukraine/deutschkursfoerderung (Languages: German and Ukrainian).
Alternatively, directly at the ÖIF location in Tyrol:
Integrationszentrum Tirol
Lieberstrasse 3
6020 Innsbruck
+43 512/56 17 71
Working in Tyrol
Childcare and school attendance
FAQs on childcare
- For whom is what childcare available?
Day-nurseries: For children up to the age of three.
Kindergartens: For children from the age of three until they attend school.
After-school care: for children of school age.
- Who is required to attend kindergarten and what does that mean?
Children with their main place of residence in Tyrol who have reached the age of five before 1 September of the respective year are subject to compulsory kindergarten attendance.
This means that these children must attend a kindergarten for at least 20 hours per week.
Children born in the period from 2 September 2017 to 1 September 2018 are subject to compulsory attendance in the current childcare year 2022/23.
- Whom can I contact if I am looking for an education and care place for my child?
Please contact the municipality where you live in the first instance. The municipality can then check the number of available places and contact the competent provincial inspector if there are any questions.
- Where can I find further information?
Region of Tyrol, Department of Society and Labour, Elementary Education Division: www.tirol.gv.at/bildung/elementarbildung/ (Language: German)
Childcare Atlas: maps.tirol.gv.at/synserver?project=tmap_master&view=bi_kibet (Language: German)
Addresses of childcare facilities: www.tirol.gv.at/bildung/elementarbildung/kinderbetreuung/kinderbetreuungseinrichtungen/ (Language: German)
FAQs on school attendance
- My children would like to go to school – with whom can I get in contact?
If you need a place at a Tyrolean school for your children, please write an email to ukraine-schulinfo@bildung-tirol.gv.at. Please tell us the child's name, age, type of school attended so far and current location.
- What happens next?
The Directorate of Education in Tyrol (Bildungsdirektion Tirol) will select the most suitable school for your child and inform you of the school's location. The school will make every effort to ensure that your child can adapt well to the new environment. The school will support your child in learning the German language.As soon as your child attends the school, the school management as well as the teachers will help you with school-related questions.
- Do you have general questions about school attendance?
The e-mail address ukraine-schulinfo@bildung-tirol.gv.at or the hotline of the Education Directorate on 0800 100 360 is also available for this purpose.
Information and contact can be found on the website of the Federal Ministry of Education (Language: German).
You can also find further information on the website of the Education Directorate (Language: German).
Information for students
- Where can I find information on support services for Ukrainian students?
Current information for students can be found on the website of the University of Innsbruck (Language: English) and the Federal Ministry of Education, Science and Research (Language: German). For students at MCI – The Entrepreneurial School you can find here (Language: English).
Health care
FAQs on medical and psychosocial care in Tyrol and emergency calls
- I need medical care. Who can help?
For acute medical assistance, the emergency number 144 is available around the clock.
These are other important numbers in Austria
- 122 Fire brigade
- 133 Police
- 144 Emergency rescue
- 140 Mountain rescue
- 141 Medical radio service
- 112 Euro emergency call
- Medical treatment of Ukrainian refugees – what should be considered?
Panel doctors of the Austrian Health Insurance Fund can currently charge for the treatment of Ukrainian refugees even without an insurance number. The following should be noted: As long as they do not have an insurance number or an e-card (health insurance card) replacement document, the refugees must identify themselves to you with their passport as citizens of Ukraine or – in the case of other citizenship – prove their refugee status from Ukraine in another comprehensible way. The issuing of medical prescriptions is also possible – as is a referral to other service providers (even if no insurance number is available!). Further information can be found at www.gesundheitskasse.at (Language: German).
Attention: The ambulance service will not transport patients to family doctors in this context!
Both the “health insurance voucher for people with basic care”, which is issued in the course of registration, and the “e-card replacement voucher”, which is subsequently issued at the customer service points from the Austrian Health Insurance Fund if required and if the insurance number is available, are valid as e-card replacement vouchers. Both documents are considered e-card substitutes and serve refugees from Ukraine equally as proof of entitlement to benefits (together with the residence card). Detailed information is available here: FAQs of the Austrian Health Insurance Fund (Language: German).
- Information on vaccinations and tuberculosis screening
Information for Ukrainian refugees on tuberculosis (English and Ukrainian)
Vaccinations
Vaccinations for children are free of charge in Tyrol until the age of 15: participating doctors of the program IMPFAKTION TIROL (Language: German) carry them out free of charge until the child enters school. Doctors who vaccinate are specialists in paediatrics or general practitioners. (6-in-1 vaccination, pneumococcal vaccination, rotavirus vaccination, mumps-measles-rubella vaccination).
From the age of 9, vaccinations are given free of charge at school. Missed school vaccinations can be made up free of charge at the health office of the district administrative authority. (Meningococcal vaccination, partially HPV vaccination, Hepatitis B vaccination, dTPP vaccination). People of all ages can be vaccinated free of charge with the measles-mumps-rubella vaccine by participating doctors of IMPFAKTION TIROL. Other vaccinations are chargeable after the age of 15. If a doctor is a participant of IMPFAKTION TIROL, the doctor must be asked directly beforehand.
There are separate vaccination options for COVID-19 – see www.tirol.gv.at/gesundheit-vorsorge/infekt/coronavirus/tirolimpft/ (Language: German).
Tuberculosis – X-ray examination
At or shortly after entry, according to the Tyrolean Tuberculosis Screening Ordinance, an initial TB screening by means of an X-ray must be carried out for every person over 14 years of age. Follow-up examinations are scheduled twice a year. The invitation for a follow-up examination is issued by the public health department.
Please complete the X-ray screening for tuberculosis as soon as possible.
Usually, the tuberculosis screening examination takes place at a radiologist or lung specialist.
In any case, children should be presented to the paediatrician for an initial examination - as soon as social insurance is in place - at best with an interpreter, also because of the necessary vaccinations.
Persons entering the country with tuberculosis known to them and under therapy should please report to the health department of the district administration and a lung specialist.
- Where do people in need of care from Ukraine receive support in Tyrol?
In such cases, too, it is important that the initial registration takes place. If there is a need for care, the relevant medical certificates as well as an estimate of costs must be forwarded to the Department of Social Affairs, Region of Tyrol for approval.
Mother-Child Pass Examinations
The Mother-Child Pass provides preventive health care for pregnant women and young children up to the age of five. The free examinations provided for in the Mother-Child Pass Programme are an opportunity for early detection and early treatment of diseases as well as for checking the child's developmental status. All the prescribed examinations are important for mother and child. Refugees from Ukraine have a corresponding entitlement to the Mother and Child Pass examinations.
When and from whom do I receive the Mother and Child Passport?
- specialist in gynaecology and obstetrics;
- specialist in general medicine,
- in the specialist outpatient clinics of the Austrian health insurance funds
- in the outpatient departments of hospitals with obstetrics departments, and
- in pregnancy and family counselling centres.
- general practitioner in private practice,
- specialist in paediatrics and adolescent medicine.
Who carries out the examinations?
- General practitioner,
- specialist in gynaecology and obstetrics in private practice,
- specialist outpatient clinics for gynaecology and obstetrics run by the health insurance funds,
- outpatient clinics for gynaecology and obstetrics in hospitals, and
- family counselling centres specialising in pregnancy counselling
- established specialists in paediatrics and adolescent medicine and doctors from other specialist disciplines.
It makes sense to ask in advance whether the examination is free of charge. More information: Mother-Child Passport | Health Portal (Language: German)
- In what form is psychosocial care offered to Ukrainian refugees?
Ankyra, Centre for Intercultural Psychotherapy
Since 2004, the Centre for Intercultural Psychotherapy Ankrya in Tyrol has been offering trauma-specific, culturally sensitive and interpreter-supported psychotherapy and support services for people who have survived violence, war and displacement and are suffering from the psychological and physical effects of this traumatisation. Ankyra offers the following psychotherapeutic and psychosocial services for displaced persons from Ukraine:
- Individual psychotherapy
- Group psychotherapy
- Stabilisation packages in individual and group settings
- Groups for affect regulation
- Groups for relaxation and mindfulness
- Equine-assisted psychotherapy or horse-riding therapy
- Art therapy
- Self-defence groups for children or women
- Therapeutic offers in sign language.
Information and registration is possible by phone: +43 (0) 512 564129 or by email to ankyra@diakonie.at. Here you can find the information sheet (Language: German).
The Parent-Child Centres (Language: German)
The parent-child centres offer in 29 centres in Tyrol in particular
- “Open meetings - EKIZ Cafés”.
- mother-parent counselling
- parent-child groups
- and family counselling, also in relation to experiences of flight and violence.
The offer is being expanded for Ukrainian displaced families. Here you can find the information sheet (Language: German).